International shipping to certain countries has been suspended or seriously delayed

Posted by KEY Handmade on Apr 01, 2020

Our shop continues to operate and all orders are fulfilled as usual, but our handling time may be slightly delayed due to temporary closure of post offices from time to time. However, please note that international delivery time is seriously impacted.

Due to flight adjustments and cancellations under the coronavirus pandemic, airmail shipping to certain countries has been suspended. You may find out if your country is affected from below or Hong Kong Post website. (Orders are normally shipped by airmail by Hong Kong Post)

If airmail service to your country is affected, you can consider having your order shipped by other means:

Surface registered mail
It may still be available for your country but takes a MUCH longer delivery time (8 to 12 weeks, or even longer depending on your country's situation or other uncontrollable factors).

Tracking number is available but real-time tracking information is only available up to the point the package leave Hong Kong. Tracking information after that is available from your local postal service upon formal request but it is usually processed very slowly.

SF Express or FedEx
We can arrange shipping by other courier. Extra cost may be required.

Airmail service
Airmail shipping is starting to resume for some countries. If you wish, we can wait and ship your order as soon as airmail service to your country resumes.

Service types available as of 2021.7.7

Africa

Destination	Service Types Available	Type of Services Suspended
Algeria	All surface mail postal services	All airmail postal services (including Speedpost service)
Angola	Surface parcel service	All postal services to the localities of Huambo, Kuito, Luena, Mbanza- Congo, Menongue, N'dalatando and Uige All airmail postal services (including Speedpost service) Surface letter and packet services
Ascension	Surface parcel service	Air letter and packet services Surface letter and packet services
Benin	-	All postal services (including Speedpost service)
Botswana*	-	All postal services (including Speedpost service)
Burkina Faso*	-	All postal services (including Speedpost service)
Burundi	-	All postal services (including Speedpost service)
Cameroon	All surface mail postal services	All airmail postal services (including Speedpost service)
Canary Islands	All surface mail postal services	All airmail postal services
Cape Verde*	Surface parcel service	Surface letter and packet services All airmail postal services (including Speedpost service)
Central African Rep.	-	All postal services (including Speedpost service)
Chad - (1) Bardai	-	All postal services (including Speedpost service)
Chad - (2) Other places	-	All postal services (including Speedpost service)
Comoros	-	All postal services
Republic of Congo	-	All postal services (including Speedpost service)
Côte d'Ivoire	-	All postal services (including Speedpost service)
Dem. Rep. of the Congo	-	All postal services (including Speedpost service)
Djibouti*	-	All postal services (including Speedpost service)
Egypt	All postal services (including Speedpost service)	-
Equatorial Guinea	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Eritrea	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Eswatini*	-	All postal services (including Speedpost service)
Ethiopia	-	All postal services (including Speedpost service)
Gabon	-	All postal services (including Speedpost service)
Gambia	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Ghana	All surface mail postal services	All airmail postal services (including Speedpost service)
Guinea	-	All postal services (including Speedpost service)
Guinea-Bissau	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Kenya	-	All postal services (including Speedpost service)
Lesotho	-	All postal services (including Speedpost service)
Liberia	-	All postal services (including Speedpost service)
Libya*	-	All postal services (including Speedpost service)
Madagascar*	-	All postal services (including Speedpost service)
Madeira	All surface mail postal services	All airmail postal services
Malawi*	-	All postal services (including Speedpost service)
Mali	-	All postal services (including Speedpost service)
Mauritania	-	All postal services (including Speedpost service)
Mauritius*	All surface mail postal services	All airmail postal services (including Speedpost service)
Morocco	-	All postal services (including Speedpost service)
Mozambique	-	All postal services (including Speedpost service)
Namibia	-	All postal services (including Speedpost service)
Niger	-	All postal services (including Speedpost service)
Nigeria	-	All postal services (including Speedpost service)
Reunion	Speedpost service Surface letter and packet services	All airmail postal services (except Speedpost service) Surface parcel service
Rwanda (Rep.)*	-	All postal services (including Speedpost service)
Sao Tome & Principe	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Senegal*	-	All postal services (including Speedpost service)
Seychelles	All surface mail postal services	All airmail postal services (including Speedpost service)
Sierra Leone	All surface mail postal services	All airmail postal services (including Speedpost service)
Somalia	-	All postal services
South Africa*	-	All postal services (including Speedpost service)
Spanish Territories of North Africa	All surface mail postal services	All airmail postal services
St. Helena	Surface parcel service	All airmail postal services Surface letter and packet services
Sudan*	-	All postal services (including Speedpost service)
Tanzania	-	All postal services (including Speedpost service)
Togo*	-	All postal services (including Speedpost service)
Tunisia*	All surface mail postal services	All airmail postal services (including Speedpost service)
Uganda*	-	All postal services (including Speedpost service)
Zambia	-	All postal services (including Speedpost service)
Zimbabwe*	-	All postal services (including Speedpost service)

Asia

Destination	Service Types Available	Type of Services Suspended
Afghanistan	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Azerbaijan*	-	All postal services (including Speedpost service)
Bahrain	-	All postal services (including Speedpost service)
Bangladesh	All postal services (including Speedpost service)	-
Bhutan	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
British Indian Ocean Territory	All surface mail postal services	-
Brunei Darussalam	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Cambodia	All surface mail postal services	All airmail postal services (including Speedpost service)
The mainland of China	All postal services (including Speedpost service)	-
Gaza and Khan Yunis	All surface mail postal services	All airmail postal services (including Speedpost service)
India*	All surface mail postal services	All airmail postal services (including Speedpost service)
Indonesia*	All postal services (including Speedpost service)	-
Iran*	All airmail postal services (including Speedpost service)	All surface mail postal services
Iraq	-	All postal services (including Speedpost service)
Israel*	All surface mail postal services	All airmail postal services (including Speedpost service)
Japan	Speedpost service e-Express service All surface mail postal services	Airmail postal services (except e-Express service)
Jordan*	All surface mail postal services	All airmail postal services (including Speedpost service)
Kazakhstan*	-	All postal services (including Speedpost service)
Democratic People's Republic of Korea	-	All postal services (including Speedpost service)
Korea	Speedpost service All airmail postal services (except Air parcel service) All surface mail postal services	Air parcel service
Kuwait	-	All postal services (including Speedpost service)
Kyrgyzstan	Air letter and packet services	Speedpost service All airmail postal services (except Air Letter and packet services) All surface mail postal services
Lao People’s Dem. Rep.	-	All postal services (including Speedpost service)
Lebanon*	-	All postal services (including Speedpost service)
Macao	Speedpost service All surface mail postal services	-
Malaysia*	Speedpost service All surface mail postal services	All airmail postal services (except Speedpost service)
Maldives*	-	All postal services (including Speedpost service)
Mongolia*	-	All postal services (including Speedpost service)
Myanmar*	All surface mail postal services	All airmail postal services (including Speedpost service)
Nepal*	All surface mail postal services	All airmail postal services (including Speedpost service)
Oman	-	All postal services (including Speedpost service)
Pakistan*	-	All postal services (including Speedpost service)
Philippines*	All postal services (including Speedpost service)	-
Qatar	All airmail postal services (including Speedpost service)	All surface mail postal services
Saudi Arabia*	-	All postal services (including Speedpost service)
Singapore*	Airmail postal services (including Speedpost service) All surface mail postal services	International Periodicals
Sri Lanka*	-	All postal services (including Speedpost service)
Syrian Arab Republic	-	All postal services (including Speedpost service)
Taiwan	All postal services (including Speedpost service)	-
Tajikistan (Republic of)	Airmail postal services (except Speedpost service)	Speedpost service Bulk air mail service iMail International Periodicals All surface mail postal services
Thailand*	All postal services (including Speedpost service)	-
Timor-Leste	-	All postal services (including Speedpost service)
Turkmenistan	Airmail postal services (except Speedpost service)	Speedpost service Bulk air mail service iMail International Periodicals All surface mail postal services
United Arab Emirates	All surface mail postal services	All airmail postal services (including Speedpost service)
Uzbekistan	Air letter and packet services	Speedpost service All airmail postal services (except Air Letter and packet services) All surface mail postal services
Viet Nam*	All postal services (including Speedpost service)	-
Yemen	-	All postal services (including Speedpost service)

Central and South America

Destination	Service Types Available	Type of Services Suspended
Anguilla	-	All postal services (including Speedpost service)
Antigua and Barbuda	-	All postal services (including Speedpost service)
Argentina*	All surface mail postal services	All airmail postal services (including Speedpost service)
Bahamas	-	All postal services (including Speedpost service)
Barbados*	-	All postal services (including Speedpost service)
Belize	Airmail postal services (except Speedpost service)	Speedpost service Bulk air mail service iMail International Periodicals All surface mail postal services
Bolivia	-	All postal services (including Speedpost service)
Brazil*	-	All postal services (including Speedpost service)
Cayman Islands*	-	All postal services (including Speedpost service)
Chile*	-	All postal services (including Speedpost service)
Colombia*	All surface mail postal services	All airmail postal services (including Speedpost service)
Costa Rica	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Cuba*	Air letter and packet services All surface mail services	Speedpost service Air parcel service Bulk air mail service International Periodicals
Dominica	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Dominican Republic*	-	All postal services (including Speedpost service)
Ecuador*	-	All postal services (including Speedpost service)
El Salvador*	Air parcel service All surface mail postal services	Air letter and packet services Speedpost service
Falkland Islands & South Georgia & South Sandwich Islands	Surface parcel service	All airmail postal services Surface letter and packet services
French Guiana	-	All postal services (including Speedpost service)
French West Indies (Guadeloupe)	Speedpost service	All surface mail postal services All airmail postal services (except Speedpost service)
French West Indies (Martinique)	Speedpost service	All surface mail postal services All airmail postal services (except Speedpost service)
Grenada*	All surface mail services	All airmail postal services (including Speedpost service)
Guatemala*	Air parcel service All surface mail postal services	Air letter and packet services Speedpost service
Guyana*	-	All postal services (including Speedpost service)
Haiti	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Honduras (Republic of)*	-	All postal services (including Speedpost service)
Jamaica*	-	All postal services (including Speedpost service)
Mexico*	Airmail postal services (including Speedpost service)	International Periodicals All surface mail postal services
Montserrat	All surface mail postal services	All airmail postal services (including Speedpost service)
Netherlands Antilles*	-	All postal services (including Speedpost service)
Aruba	-	All postal services (including Speedpost service)
Nicaragua	Airmail postal services (except Speedpost service)	Speedpost service Bulk air mail service iMail International Periodicals All surface mail postal services
Panama*	-	All postal services (including Speedpost service)
Paraguay	Airmail postal services (except Speedpost service) All surface mail postal services	Speedpost service Bulk air mail service iMail International Periodicals
Peru*	-	All postal services (including Speedpost service)
Puerto Rico	All surface mail postal services	All airmail postal services (including Speedpost service)
St. Christopher (St. Kitts) & Nevis	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
St. Lucia*	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
St. Vincent and the Grenadines	All surface mail postal services	All airmail postal services (including Speedpost service)
Suriname*	-	All postal services (including Speedpost service)
Tortola*	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Trinidad & Tobago*	-	All postal services (including Speedpost service)
Turks & Caicos Islands	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Uruguay*	-	All postal services (including Speedpost service)
Venezuela	-	All postal services (including Speedpost service)
Virgin Islands of the United States of America	All surface mail postal services	All airmail postal services (including Speedpost service)

Europe

Destination	Service Types Available	Type of Services Suspended
Albania	All surface mail postal services	All airmail postal services (including Speedpost service)
Andorra	-	All postal services (including Speedpost service)
Armenia*	-	All postal services (including Speedpost service)
Austria*	Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet)) All surface mail postal services	International Periodicals
Azores	All surface mail postal services	All airmail postal services (except Speedpost service)
Balearic Islands	Surface mail service	All airmail postal services (except Speedpost service)
Belarus	-	All postal services (including Speedpost service)
Belgium*	Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet)) All surface mail postal services	International Periodicals
Bosnia and Herzegovina	All surface mail postal services	All airmail postal services (including Speedpost service)
Bulgaria*	Vantage (Courier) Airmail postal services (except Speedpost service) Surface letter and packet services	Speedpost service Surface parcel service International Periodicals
Channel Islands	-	All postal services
Corsica	-	All postal services
Crimea	-	All postal services
Croatia	Airmail postal services (including Speedpost service and Vantage (Courier)) All surface mail postal services	International Periodicals
Cyprus*	All surface mail postal services	All airmail postal services (including Speedpost service)
Czech Rep.*	Airmail postal services (including Speedpost service and Vantage (Courier)) All surface mail postal services	International Periodicals
Denmark*	Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet)) All surface mail postal services	International Periodicals
Estonia*	All postal services (including Speedpost service and Vantage (Courier))	-
Faröe Islands	All surface mail postal services	All airmail postal services (including Speedpost service)
Finland	Speedpost service Vantage (Courier) Airmail postal services All surface mail postal services	Bulk air mail service
France*	Airmail postal services (including Speedpost service and Vantage (Courier)) All surface mail postal services	International Periodicals
Georgia*	Air letter and packet services	Registration mail service to Abkhazia region Speedpost service All airmail postal services (except Air Letter and packet services) All surface mail postal services
Germany	Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet)) All surface mail postal services	International Periodicals
Gibraltar		All airmail postal services (including Speedpost service)
Greece*	All postal services (including Speedpost service and Vantage (Courier))	-
Greenland	All surface mail postal services	All airmail postal services (including Speedpost service)
Guernsey	-	Air letter service
Hungary*	Speedpost service Vantage (Courier) Airmail postal services All surface mail postal services	Bulk air mail service
Iceland	-	All postal services (including Speedpost service)
Ireland	Speedpost service Vantage (Courier) All surface mail postal services	All airmail postal services (except Speedpost service and Vantage (Courier))
Isle of Man	All surface mail postal services	All airmail postal services
Italy*	Speedpost service Vantage (Courier) and Vantage(Packet) All surface mail postal services	All airmail postal services (except Speedpost service, Vantage (Courier) and Vantage(Packet))
Kosovo	All surface mail postal services	All airmail postal services
Latvia*	Vantage (Courier) All surface mail postal services	Speedpost service All airmail postal services (except Vantage (Courier))
Liechtenstein	Airmail postal services (including Speedpost service)	Bulk air mail service iMail International Periodicals All surface mail postal services
Lithuania*	Airmail postal services (including Speedpost service and Vantage (Courier))	International Periodicals All surface mail postal services
Luxembourg*	Speedpost service Vantage (Courier) All airmail postal services (except all insured parcel services) All surface mail postal services (except all insured parcel services)	All insured parcel services
North Macedonia*	-	All postal services (including Speedpost service)
Malta*	All surface mail postal services	All airmail postal services (including Speedpost service)
Moldova*	-	All postal services (including Speedpost service)
Monaco	Speedpost service All surface mail postal services	All airmail postal services (except Speedpost service)
Montenegro	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Netherlands*	All postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))	-
Norway	Airmail postal services (including Speedpost service) All surface mail postal services	International Periodicals
Poland*	Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet)) All surface mail postal services	International Periodicals
Portugal*	All postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))	-
Romania*	Speedpost service Vantage (Courier) Airmail postal services Surface letter and packet services	Bulk air mail service Surface parcel service
Russia*	-	All postal services (including Speedpost service)
San Marino	Surface letter and packet services	Air letter and packet services Speedpost service
Sevastopol	-	All postal services
Serbia	All postal services (except Speedpost service)	Speedpost service
Slovak Republic*	Vantage (Courier) All surface mail postal services	Speedpost service All airmail postal services (except Vantage (Courier))
Slovenia*	Speedpost service Vantage (Courier) Airmail postal services (except e-Express service) All surface mail postal services	e-Express service Bulk air mail service iMail International Periodicals
Spain*	Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet)) All surface mail postal services	International Periodicals
Spitsbergen	All surface mail postal services	All airmail postal services
Sweden	All postal services (including Speedpost service and Vantage (Courier))	-
Switzerland*	Airmail postal services (including Speedpost service) All surface mail postal services	International Periodicals
Turkey*	All postal services (including Speedpost service)	-
Ukraine*	-	All postal services to the localities in the Donetsk and Luhansk Oblasts (regions) All postal services (including Speedpost service)
United Kingdom*	Speedpost service Vantage (Courier) and Vantage(Packet) e-Express service All surface mail postal services	All airmail postal services (except e-Express service) All insured parcel services
Vatican*	All surface mail postal services	All airmail postal services

North America

Destination	Service Types Available	Type of Services Suspended
Bermuda	-	All postal services (including Speedpost service)
Canada*	Speedpost service (Weight Limit: 5kg) Air letter and packet services All surface mail postal services	e-Express service Air parcel service
St. Pierre and Miquelon	Surface parcel service	All airmail postal services Surface letter and packet services
United States of America*	Speedpost service Vantage (Courier) e-Express service Air letter and packet services All surface mail postal services	Air parcel service International Periodicals

Oceania

Destination	Service Types Available	Type of Services Suspended
Australia*	Airmail postal services (including Speedpost service and Vantage(Packet)) All surface mail postal services	International Periodicals
Caroline Island	-	All postal services (including Speedpost service)
Christmas Island (Indian Ocean)	Airmail postal services All surface mail postal services	iMail International Periodicals
Cocos (Keeling) Islands	Airmail postal services All surface mail postal services	iMail International Periodicals
Cook Islands	All surface mail postal services	All airmail postal services
Easter Island	-	All postal services
Fiji*	All surface mail postal services	All airmail postal services (including Speedpost service)
French Polynesia*	-	All postal services (including Speedpost service)
Guam	-	All postal services (including Speedpost service)
Hawaii	Speedpost service All surface mail postal services	All airmail postal services (except Speedpost service)
Kiribati	Surface parcel service	All airmail postal services (including Speedpost service) Surface letter and packet services
Mariana Islands	-	All postal services (including Speedpost service)
Marshall Islands	-	All postal services (including Speedpost service)
Micronesia	-	All postal services (including Speedpost service)
Nauru	All surface mail postal services	All airmail postal services (including Speedpost service)
New Caledonia	-	All postal services (including Speedpost service)
New Zealand*	Vantage(Packet) All surface mail postal services	All airmail postal services (including Speedpost service)
New Zealand Islands Territories	All surface mail postal services	All airmail postal services (including Speedpost service)
Norfolk Islands	Airmail postal services (except Speedpost service) All surface mail postal services	Speedpost service iMail International Periodicals
Papua New Guinea*	All surface mail postal services	All postal services (including Speedpost service) to Arawa, Buin, Kieta and Panguna in Bougainville Island All airmail postal services (including Speedpost service)
Pitcairn Islands	All surface mail postal services	All airmail postal services
Samoa (United States of America Territory)	All surface mail postal services	All airmail postal services (including Speedpost service)
Solomon Islands	All surface mail postal services	All airmail postal services (including Speedpost service)
Tonga*	-	All postal services (including Speedpost service)
Tristan da Cunha	-	All postal services
Tuvalu	All surface mail postal services	All airmail postal services (including Speedpost service)
Vanuatu*	All surface mail postal services	All airmail postal services (including Speedpost service)
Wake Island	Surface parcel service	All airmail postal services Surface letter and packet services
Wallis And Futuna Islands	Surface parcel service	All airmail postal services Surface letter and packet services
Western Samoa*	-	All postal services (including Speedpost service)

*As advised by the destination postal administration, delays in mail delivery (including Speedpost, except Vantage (if applicable)) are expected as local postal operations are still under the influence of the pandemic.

Please contact us by email (info@keyhandmade.com) / Facebook page (@keyhandmade) / Whatsapp (+852 92483770) for further assistance.

We are sorry for any inconvenience caused and would appreciate your understanding.

Share this post