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International shipping to certain countries has been suspended or seriously delayed

Posted by KEY Handmade on

Our shop continues to operate and all orders are fulfilled as usual, but our handling time may be slightly delayed due to temporary closure of post offices from time to time.  However, please note that international delivery time is seriously impacted.

Due to flight adjustments and cancellations under the coronavirus pandemic, airmail shipping to certain countries has been suspended.  You may find out if your country is affected from below or Hong Kong Post website. (Orders are normally shipped by airmail by Hong Kong Post)

If airmail service to your country is affected, you can consider having your order shipped by other means:

Surface registered mail
It may still be available for your country but takes a MUCH longer delivery time (8 to 12 weeks, or even longer depending on your country's situation or other uncontrollable factors). 

Tracking number is available but real-time tracking information is only available up to the point the package leave Hong Kong.  Tracking information after that is available from your local postal service upon formal request but it is usually processed very slowly.

SF Express or FedEx
We can arrange shipping by other courier. Extra cost may be required

Airmail service
Airmail shipping is starting to resume for some countries.  If you wish, we can wait and ship your order as soon as airmail service to your country resumes.

 

Service types available as of 2021.7.7

Africa

Destination

Service Types Available

Type of Services Suspended

Algeria

All surface mail postal services

All airmail postal services (including Speedpost service)

Angola

Surface parcel service

  • All postal services to the localities of Huambo, Kuito, Luena, Mbanza- Congo, Menongue, N'dalatando and Uige
  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Ascension

Surface parcel service

  • Air letter and packet services
  • Surface letter and packet services

Benin

-

All postal services (including Speedpost service)

Botswana*

-

All postal services (including Speedpost service)

Burkina Faso*

-

All postal services (including Speedpost service)

Burundi

-

All postal services (including Speedpost service)

Cameroon

All surface mail postal services

All airmail postal services (including Speedpost service)

Canary Islands

All surface mail postal services

All airmail postal services

Cape Verde*

Surface parcel service

  • Surface letter and packet services
  • All airmail postal services (including Speedpost service)

Central African Rep.

-

All postal services (including Speedpost service)

Chad - (1) Bardai

-

All postal services (including Speedpost service)

Chad - (2) Other places

-

All postal services (including Speedpost service)

Comoros

-

All postal services

Republic of Congo

-

All postal services (including Speedpost service)

Côte d'Ivoire

-

All postal services (including Speedpost service)

Dem. Rep. of the Congo

-

All postal services (including Speedpost service)

Djibouti*

-

All postal services (including Speedpost service)

Egypt

All postal services (including Speedpost service)

-

Equatorial Guinea

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Eritrea

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Eswatini*

-

All postal services (including Speedpost service)

Ethiopia

-

All postal services (including Speedpost service)

Gabon

-

All postal services (including Speedpost service)

Gambia

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Ghana

All surface mail postal services

All airmail postal services (including Speedpost service)

Guinea

-

All postal services (including Speedpost service)

Guinea-Bissau

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Kenya

-

All postal services (including Speedpost service)

Lesotho

-

All postal services (including Speedpost service)

Liberia

-

All postal services (including Speedpost service)

Libya*

-

All postal services (including Speedpost service)

Madagascar*

-

All postal services (including Speedpost service)

Madeira

All surface mail postal services

All airmail postal services

Malawi*

-

All postal services (including Speedpost service)

Mali

-

All postal services (including Speedpost service)

Mauritania

-

All postal services (including Speedpost service)

Mauritius*

All surface mail postal services

All airmail postal services (including Speedpost service)

Morocco

-

All postal services (including Speedpost service)

Mozambique

-

All postal services (including Speedpost service)

Namibia

-

All postal services (including Speedpost service)

Niger

-

All postal services (including Speedpost service)

Nigeria

-

All postal services (including Speedpost service)

Reunion

  • Speedpost service
  • Surface letter and packet services
  • All airmail postal services (except Speedpost service)
  • Surface parcel service

Rwanda (Rep.)*

-

All postal services (including Speedpost service)

Sao Tome & Principe

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Senegal*

-

All postal services (including Speedpost service)

Seychelles

All surface mail postal services

All airmail postal services (including Speedpost service)

Sierra Leone

All surface mail postal services

All airmail postal services (including Speedpost service)

Somalia

-

All postal services

South Africa*

-

All postal services (including Speedpost service)

Spanish Territories of North Africa

All surface mail postal services

All airmail postal services

St. Helena

Surface parcel service

  • All airmail postal services
  • Surface letter and packet services

Sudan*

-

All postal services (including Speedpost service)

Tanzania

-

All postal services (including Speedpost service)

Togo*

-

All postal services (including Speedpost service)

Tunisia*

All surface mail postal services

All airmail postal services (including Speedpost service)

Uganda*

-

All postal services (including Speedpost service)

Zambia

-

All postal services (including Speedpost service)

Zimbabwe*

-

All postal services (including Speedpost service)

Asia

Destination

Service Types Available

Type of Services Suspended

Afghanistan

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Azerbaijan*

-

All postal services (including Speedpost service)

Bahrain

-

All postal services (including Speedpost service)

Bangladesh

All postal services (including Speedpost service)

-

Bhutan

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

British Indian Ocean Territory

All surface mail postal services

-

Brunei Darussalam

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Cambodia

All surface mail postal services

All airmail postal services (including Speedpost service)

The mainland of China

All postal services (including Speedpost service)

-

Gaza and Khan Yunis

All surface mail postal services

All airmail postal services (including Speedpost service)

India*

All surface mail postal services

All airmail postal services (including Speedpost service)

Indonesia*

All postal services (including Speedpost service)

-

Iran*

All airmail postal services (including Speedpost service)

All surface mail postal services

Iraq

-

All postal services (including Speedpost service)

Israel*

All surface mail postal services

All airmail postal services (including Speedpost service)

Japan

  • Speedpost service
  • e-Express service
  • All surface mail postal services

Airmail postal services (except e-Express service)

Jordan*

All surface mail postal services

All airmail postal services (including Speedpost service)

Kazakhstan*

-

All postal services (including Speedpost service)

Democratic People's Republic of Korea

-

All postal services (including Speedpost service)

Korea

  • Speedpost service
  • All airmail postal services (except Air parcel service)
  • All surface mail postal services

Air parcel service

Kuwait

-

All postal services (including Speedpost service)

Kyrgyzstan

Air letter and packet services

  • Speedpost service
  • All airmail postal services (except Air Letter and packet services)
  • All surface mail postal services

Lao People’s Dem. Rep.

-

All postal services (including Speedpost service)

Lebanon*

-

All postal services (including Speedpost service)

Macao

  • Speedpost service
  • All surface mail postal services

-

Malaysia*

  • Speedpost service
  • All surface mail postal services

All airmail postal services (except Speedpost service)

Maldives*

-

All postal services (including Speedpost service)

Mongolia*

-

All postal services (including Speedpost service)

Myanmar*

All surface mail postal services

All airmail postal services (including Speedpost service)

Nepal*

All surface mail postal services

All airmail postal services (including Speedpost service)

Oman

-

All postal services (including Speedpost service)

Pakistan*

-

All postal services (including Speedpost service)

Philippines*

All postal services (including Speedpost service)

-

Qatar

All airmail postal services (including Speedpost service)

All surface mail postal services

Saudi Arabia*

-

All postal services (including Speedpost service)

Singapore*

  • Airmail postal services (including Speedpost service)
  • All surface mail postal services

International Periodicals

Sri Lanka*

-

All postal services (including Speedpost service)

Syrian Arab Republic

-

All postal services (including Speedpost service)

Taiwan

All postal services (including Speedpost service)

-

Tajikistan (Republic of)

Airmail postal services (except Speedpost service)

  • Speedpost service
  • Bulk air mail service
  • iMail
  • International Periodicals
  • All surface mail postal services

Thailand*

All postal services (including Speedpost service)

-

Timor-Leste

-

All postal services (including Speedpost service)

Turkmenistan

Airmail postal services (except Speedpost service)

  • Speedpost service
  • Bulk air mail service
  • iMail
  • International Periodicals
  • All surface mail postal services

United Arab Emirates

All surface mail postal services

All airmail postal services (including Speedpost service)

Uzbekistan

Air letter and packet services

  • Speedpost service
  • All airmail postal services (except Air Letter and packet services)
  • All surface mail postal services

Viet Nam*

All postal services (including Speedpost service)

-

Yemen

-

All postal services (including Speedpost service)

Central and South America

Destination

Service Types Available

Type of Services Suspended

Anguilla

-

All postal services (including Speedpost service)

Antigua and Barbuda

-

All postal services (including Speedpost service)

Argentina*

All surface mail postal services

All airmail postal services (including Speedpost service)

Bahamas

-

All postal services (including Speedpost service)

Barbados*

-

All postal services (including Speedpost service)

Belize

Airmail postal services (except Speedpost service)

  • Speedpost service
  • Bulk air mail service
  • iMail
  • International Periodicals
  • All surface mail postal services

Bolivia

-

All postal services (including Speedpost service)

Brazil*

-

All postal services (including Speedpost service)

Cayman Islands*

-

All postal services (including Speedpost service)

Chile*

-

All postal services (including Speedpost service)

Colombia*

All surface mail postal services

All airmail postal services (including Speedpost service)

Costa Rica

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Cuba*

  • Air letter and packet services
  • All surface mail services
  • Speedpost service
  • Air parcel service
  • Bulk air mail service
  • International Periodicals

Dominica

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Dominican Republic*

-

All postal services (including Speedpost service)

Ecuador*

-

All postal services (including Speedpost service)

El Salvador*

  • Air parcel service
  • All surface mail postal services
  • Air letter and packet services
  • Speedpost service

Falkland Islands & South Georgia & South Sandwich Islands

Surface parcel service

  • All airmail postal services
  • Surface letter and packet services

French Guiana

-

All postal services (including Speedpost service)

French West Indies (Guadeloupe)

Speedpost service

  • All surface mail postal services
  • All airmail postal services (except Speedpost service)

French West Indies (Martinique)

Speedpost service

  • All surface mail postal services
  • All airmail postal services (except Speedpost service)

Grenada*

All surface mail services

All airmail postal services (including Speedpost service)

Guatemala*

  • Air parcel service
  • All surface mail postal services
  • Air letter and packet services
  • Speedpost service

Guyana*

-

All postal services (including Speedpost service)

Haiti

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Honduras (Republic of)*

-

All postal services (including Speedpost service)

Jamaica*

-

All postal services (including Speedpost service)

Mexico*

Airmail postal services (including Speedpost service)

  • International Periodicals
  • All surface mail postal services

Montserrat

All surface mail postal services

All airmail postal services (including Speedpost service)

Netherlands Antilles*

-

All postal services (including Speedpost service)

Aruba

-

All postal services (including Speedpost service)

Nicaragua

Airmail postal services (except Speedpost service)

  • Speedpost service
  • Bulk air mail service
  • iMail
  • International Periodicals
  • All surface mail postal services

Panama*

-

All postal services (including Speedpost service)

Paraguay

  • Airmail postal services (except Speedpost service)
  • All surface mail postal services
  • Speedpost service
  • Bulk air mail service
  • iMail
  • International Periodicals

Peru*

-

All postal services (including Speedpost service)

Puerto Rico

All surface mail postal services

All airmail postal services (including Speedpost service)

St. Christopher (St. Kitts) & Nevis

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

St. Lucia*

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

St. Vincent and the Grenadines

All surface mail postal services

All airmail postal services (including Speedpost service)

Suriname*

-

All postal services (including Speedpost service)

Tortola*

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Trinidad & Tobago*

-

All postal services (including Speedpost service)

Turks & Caicos Islands

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Uruguay*

-

All postal services (including Speedpost service)

Venezuela

-

All postal services (including Speedpost service)

Virgin Islands of the United States of America

All surface mail postal services

All airmail postal services (including Speedpost service)

Europe

Destination

Service Types Available

Type of Services Suspended

Albania

All surface mail postal services

All airmail postal services (including Speedpost service)

Andorra

-

All postal services (including Speedpost service)

Armenia*

-

All postal services (including Speedpost service)

Austria*

  • Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))
  • All surface mail postal services

International Periodicals

Azores

All surface mail postal services

All airmail postal services (except Speedpost service)

Balearic Islands

Surface mail service

All airmail postal services (except Speedpost service)

Belarus

-

All postal services (including Speedpost service)

Belgium*

  • Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))
  • All surface mail postal services

International Periodicals

Bosnia and Herzegovina

All surface mail postal services

All airmail postal services (including Speedpost service)

Bulgaria*

  • Vantage (Courier)
  • Airmail postal services (except Speedpost service)
  • Surface letter and packet services
  • Speedpost service
  • Surface parcel service
  • International Periodicals

Channel Islands

-

All postal services

Corsica

-

All postal services

Crimea

-

All postal services

Croatia

  • Airmail postal services (including Speedpost service and Vantage (Courier))
  • All surface mail postal services

International Periodicals

Cyprus*

All surface mail postal services

All airmail postal services (including Speedpost service)

Czech Rep.*

  • Airmail postal services (including Speedpost service and Vantage (Courier))
  • All surface mail postal services

International Periodicals

Denmark*

  • Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))
  • All surface mail postal services

International Periodicals

Estonia*

All postal services (including Speedpost service and Vantage (Courier))

-

Faröe Islands

All surface mail postal services

All airmail postal services (including Speedpost service)

Finland

  • Speedpost service
  • Vantage (Courier)
  • Airmail postal services
  • All surface mail postal services

Bulk air mail service

France*

  • Airmail postal services (including Speedpost service and Vantage (Courier))
  • All surface mail postal services

International Periodicals

Georgia*

Air letter and packet services

  • Registration mail service to Abkhazia region
  • Speedpost service
  • All airmail postal services (except Air Letter and packet services)
  • All surface mail postal services

Germany

  • Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))
  • All surface mail postal services

International Periodicals

Gibraltar

 

All airmail postal services (including Speedpost service)

Greece*

All postal services (including Speedpost service and Vantage (Courier))

-

Greenland

All surface mail postal services

All airmail postal services (including Speedpost service)

Guernsey

-

Air letter service

Hungary*

  • Speedpost service
  • Vantage (Courier)
  • Airmail postal services
  • All surface mail postal services

Bulk air mail service

Iceland

-

All postal services (including Speedpost service)

Ireland

  • Speedpost service
  • Vantage (Courier)
  • All surface mail postal services

All airmail postal services (except Speedpost service and Vantage (Courier))

Isle of Man

All surface mail postal services

All airmail postal services

Italy*

  • Speedpost service
  • Vantage (Courier) and Vantage(Packet)
  • All surface mail postal services

All airmail postal services (except Speedpost service, Vantage (Courier) and Vantage(Packet))

Kosovo

All surface mail postal services

All airmail postal services

Latvia*

  • Vantage (Courier)
  • All surface mail postal services
  • Speedpost service
  • All airmail postal services (except Vantage (Courier))

Liechtenstein

Airmail postal services (including Speedpost service)

  • Bulk air mail service
  • iMail
  • International Periodicals
  • All surface mail postal services

Lithuania*

Airmail postal services (including Speedpost service and Vantage (Courier))

  • International Periodicals
  • All surface mail postal services

Luxembourg*

  • Speedpost service
  • Vantage (Courier)
  • All airmail postal services (except all insured parcel services)
  • All surface mail postal services (except all insured parcel services)

All insured parcel services

North Macedonia*

-

All postal services (including Speedpost service)

Malta*

All surface mail postal services

All airmail postal services (including Speedpost service)

Moldova*

-

All postal services (including Speedpost service)

Monaco

  • Speedpost service
  • All surface mail postal services

All airmail postal services (except Speedpost service)

Montenegro

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Netherlands*

All postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))

-

Norway

  • Airmail postal services (including Speedpost service)
  • All surface mail postal services

International Periodicals

Poland*

  • Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))
  • All surface mail postal services

International Periodicals

Portugal*

All postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))

-

Romania*

  • Speedpost service
  • Vantage (Courier)
  • Airmail postal services
  • Surface letter and packet services
  • Bulk air mail service
  • Surface parcel service

Russia*

-

All postal services (including Speedpost service)

San Marino

Surface letter and packet services

  • Air letter and packet services
  • Speedpost service

Sevastopol

-

All postal services

Serbia

All postal services (except Speedpost service)

Speedpost service

Slovak Republic*

  • Vantage (Courier)
  • All surface mail postal services
  • Speedpost service
  • All airmail postal services (except Vantage (Courier))

Slovenia*

  • Speedpost service
  • Vantage (Courier)
  • Airmail postal services (except e-Express service)
  • All surface mail postal services
  • e-Express service
  • Bulk air mail service
  • iMail
  • International Periodicals

Spain*

  • Airmail postal services (including Speedpost service, Vantage (Courier) and Vantage(Packet))
  • All surface mail postal services

International Periodicals

Spitsbergen

All surface mail postal services

All airmail postal services

Sweden

All postal services (including Speedpost service and Vantage (Courier))

-

Switzerland*

  • Airmail postal services (including Speedpost service)
  • All surface mail postal services

International Periodicals

Turkey*

All postal services (including Speedpost service)

-

Ukraine*

-

  • All postal services to the localities in the Donetsk and Luhansk Oblasts (regions)
  • All postal services (including Speedpost service)

United Kingdom*

  • Speedpost service
  • Vantage (Courier) and Vantage(Packet)
  • e-Express service
  • All surface mail postal services
  • All airmail postal services (except e-Express service)
  • All insured parcel services

Vatican*

All surface mail postal services

All airmail postal services

North America

Destination

Service Types Available

Type of Services Suspended

Bermuda

-

All postal services (including Speedpost service)

Canada*

  • Speedpost service (Weight Limit: 5kg)
  • Air letter and packet services
  • All surface mail postal services
  • e-Express service
  • Air parcel service

St. Pierre and Miquelon

Surface parcel service

  • All airmail postal services
  • Surface letter and packet services

United States of America*

  • Speedpost service
  • Vantage (Courier)
  • e-Express service
  • Air letter and packet services
  • All surface mail postal services
  • Air parcel service
  • International Periodicals

Oceania

Destination

Service Types Available

Type of Services Suspended

Australia*

  • Airmail postal services (including Speedpost service and Vantage(Packet))
  • All surface mail postal services

International Periodicals

Caroline Island

-

All postal services (including Speedpost service)

Christmas Island (Indian Ocean)

  • Airmail postal services
  • All surface mail postal services
  • iMail
  • International Periodicals

Cocos (Keeling) Islands

  • Airmail postal services
  • All surface mail postal services
  • iMail
  • International Periodicals

Cook Islands

All surface mail postal services

All airmail postal services

Easter Island

-

All postal services

Fiji*

All surface mail postal services

All airmail postal services (including Speedpost service)

French Polynesia*

-

All postal services (including Speedpost service)

Guam

-

All postal services (including Speedpost service)

Hawaii

  • Speedpost service
  • All surface mail postal services

All airmail postal services (except Speedpost service)

Kiribati

Surface parcel service

  • All airmail postal services (including Speedpost service)
  • Surface letter and packet services

Mariana Islands

-

All postal services (including Speedpost service)

Marshall Islands

-

All postal services (including Speedpost service)

Micronesia

-

All postal services (including Speedpost service)

Nauru

All surface mail postal services

All airmail postal services (including Speedpost service)

New Caledonia

-

All postal services (including Speedpost service)

New Zealand*

  • Vantage(Packet)
  • All surface mail postal services

All airmail postal services (including Speedpost service)

New Zealand Islands Territories

All surface mail postal services

All airmail postal services (including Speedpost service)

Norfolk Islands

  • Airmail postal services (except Speedpost service)
  • All surface mail postal services
  • Speedpost service
  • iMail
  • International Periodicals

Papua New Guinea*

All surface mail postal services

  • All postal services (including Speedpost service) to Arawa, Buin, Kieta and Panguna in Bougainville Island
  • All airmail postal services (including Speedpost service)

Pitcairn Islands

All surface mail postal services

All airmail postal services

Samoa (United States of America Territory)

All surface mail postal services

All airmail postal services (including Speedpost service)

Solomon Islands

All surface mail postal services

All airmail postal services (including Speedpost service)

Tonga*

-

All postal services (including Speedpost service)

Tristan da Cunha

-

All postal services

Tuvalu

All surface mail postal services

All airmail postal services (including Speedpost service)

Vanuatu*

All surface mail postal services

All airmail postal services (including Speedpost service)

Wake Island

Surface parcel service

  • All airmail postal services
  • Surface letter and packet services

Wallis And Futuna Islands

Surface parcel service

  • All airmail postal services
  • Surface letter and packet services

Western Samoa*

-

All postal services (including Speedpost service)

*As advised by the destination postal administration, delays in mail delivery (including Speedpost, except Vantage (if applicable)) are expected as local postal operations are still under the influence of the pandemic.


Please contact us by email (info@keyhandmade.com) / Facebook page (@keyhandmade) / Whatsapp (+852 92483770) for further assistance.

We are sorry for any inconvenience caused and would appreciate your understanding. 

Take care and stay healthy.


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