Our shop continues to operate and all orders are fulfilled as usual, but our handling time may be slightly delayed due to temporary closure of post offices from time to time. International delivery time may also be impacted due to cancellations of flights under the COVID situation.
Airmail shipping to certain countries has been suspended. You may find out if your country is affected from Hong Kong Post website. (Orders are by default shipped by airmail / e-Express by Hong Kong Post)
If airmail service to your country is affected, you can consider having your order shipped by other means:
Surface registered mail
It may still be available for your country but takes a MUCH longer delivery time (8 to 12 weeks, or even longer depending on your country's situation or other uncontrollable factors).
Tracking number is available but real-time tracking information is only available up to the point the package leave Hong Kong. Tracking information after that is available from your local postal service upon formal request but it is usually processed very slowly.
It is a courier service by Hong Kong Post. Extra cost may be required.
SF Express or FedEx
We can arrange shipping by other courier. Extra cost may be required.
Airmail shipping is starting to resume for some countries. If you wish, we can reserve your purchased items and ship your order as soon as airmail service to your country resumes.
Please contact us by email (firstname.lastname@example.org) / Facebook page (@keyhandmade) / Whatsapp (+852 92483770) for further assistance.
We are sorry for any inconvenience caused and would appreciate your understanding.
Take care and stay healthy.